Over 25 years of experience
Over 40.000 community downloads
Over 300.000 users
Over 30 countries with ICR clients
Software for a real omnichannel experience
Your customers wish to do business with you easily and efficiently. Change the way of interacting with them and take care of them in the way they expect to be treated through any device, email, your website or social media.
Find out how ICR Evolution can help you
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Omnichannel Customer ServiceUpdate and personalize your customer service; do it more efficiently and more effectively than ever. Calls, mail, chats or social networks can be directed to the appropriate agents to provide them with the best attention to each of your clients.
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Debt CollectionContact defaulting accounts and quickly collect outstanding balances. With Evolution you will use different types of dialing (Manual, Automatic or Agentless) and adjust your scripts for a better recovery management.
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BPOsThanks to Evolution’s dialer, increase your team’s efficiency by automatizing outbound campaign’s management. You will enhance your agent’s
performance, while managing your platform efficiently through our dashboards. -
Customer SupportQuickly set up your helpdesk and stop your agents from wasting time by always answering the same questions. With Evolution, they will consistently provide quick answers thanks to the preset templates and the self-service with voice recognition.
Our best reference: satisfied customers
Banca March
“We chose ICR evolution for its secure and reliable platform.”
2015-06-09T13:27:02+00:00
Jorge Martín Paracuellos. Director Remote Banking, BANCA MARCH (Palma de Mallorca, Spain)
https://en.icr-evolution.com/testimonials/banca-march/
Cobralia
“With evolution, Cobralia gets higher levels of productivity from our debt recovery management, increasing the collection rates of the company and the recovery in our customer portfolio.”
2015-08-31T08:43:29+00:00
Martín Brandani. Technology and Systems Department, COBRALIA (Madrid, Spain)
https://en.icr-evolution.com/testimonials/cobralia/
Pyrenalia
“Evolution is a flexible solution which has allowed us to integrate quickly with the existing infrastructures, providing us the tools we need to increase the productivity and the quality of service, and making our campaigns more effective.”
2015-08-31T08:45:09+00:00
Gonzalo Tuesta. Director General, PYRENALIA (Zaragoza, Spain)
https://en.icr-evolution.com/testimonials/pyrenalia/
Universidad ICEL
“Evolution is an easy to learn, powerful application, which allows us to have agreat control on different aspects of the Contact Center. We are very satisfied with its simple implementation and the increase of efficiency in our processes.”
2015-08-31T08:50:53+00:00
Carmen Lazcano. Telemarketing Supervisor, Universidad ICEL (Cala, México)
https://en.icr-evolution.com/testimonials/universidad-icel/
Kuspit
“We chose evolution because it provided us with a quick implementation and allowed us to integrate the tools we were already working with; everything with an optimal investment rate.”
2015-08-31T08:53:01+00:00
Julio César Gutiérrez Rivera. User Support Manager KUSPIT (Cala, México)
https://en.icr-evolution.com/testimonials/kuspit/
Contacta Call
“Thanks to evolution, we have improved remarkably our business goals. Now, using the same agents as before, we have doubled our targets. The outcome has been a great success.”
2015-08-31T08:56:34+00:00
Giancarlo Saporano Di Babbo. Technology Manager in CONTACTA CALL (Cala, Venezuela)
https://en.icr-evolution.com/testimonials/contacta-call/
A worldwide network of partners
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- ¿En qué consiste la estrategia omnichannel y en qué se distingue de la multicanal? Te lo contamos en nuestro nuevo… t.co/FgP4e7gjk9
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